Packages:

* We only replace items if they are defective or damaged.

* If you received a wrong item, please email or call us within 5 business days of receiving the package. We’ll process a new shipment for you immediately

** If you have any question, please contact us to: sales@ohsweetart.com

*We are not responsible for missing packages once package is confirmed "delivered" via tracking number provided.

Missing Packages: 

* Oh Sweet Art  is not responsible for any missing packages that are "marked delivered" by courier when tracked.  If you believe your package to have been stolen, contact the Post Office within 72 hours of "marked delivered date and time."

* We are not responsible for missing packages once package is confirmed "delivered" via tracking number provided.

* Delays in shipping time once package leaves our Store facility is no longer in our control. It is now in the hands of the courier, all concerns must be handled with the courier USPS.

****Please be aware of the increasing rate of delivered packages being stolen when left unattended at the door.****

* Please, if you have a community mailbox, choose by  Priority Mail or let us know that you need first class with signature required, we are not responsible if your package is missing.

* If you have any question, please contact us to: sales@ohsweetart.com

Returns:

* All returned items are subjected to a 15% restocking fee.

* You will be responsible for creating a return label and paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.

** If you have any question, please contact us to: sales@ohsweetart.com